In short: For product help, bug reports, sales, partnerships and everything else, email [email protected]. Include your workspace name and what you were doing, and we can help faster.
How to reach us
Email [email protected] for anything: help using SerpDad, a bug, sales or pricing for your team, a partnership, or something else. We answer by email.
What to include in your email
The more of this you include, the faster we can help:
- Your workspace name. You can see it in the workspace switcher.
- The project name, if the question is about a project.
- What you were doing, step by step.
- What you expected to happen, and what happened instead.
- The exact message you saw, copied as text.
- The page address from your browser.
- A run number, if the question is about a run, for example "Run 3".
- A reference id, if you saw the error page "Something broke on our side". The page shows a reference id we can look up.
- A screenshot, if it helps.
What never to send
- Never send a provider key, API password or token by email. If a key was exposed, replace it at the provider and save the new key in Workspace > Provider keys.
- Never send your SerpDad password or two-factor codes.
Help you can find yourself
| Question | Where to look |
|---|---|
| Setting up DataForSEO, your AI provider, Ahrefs or Spiral | Provider keys and the help link next to each key form |
| A run paused or failed | The notice on the run page names the provider, the reason and the fix. See Run a plan. |
| Your plan, invoices or card | Workspace > Billing. See Billing. |
| A decision looks wrong | Select Report a wrong call on the receipt or review card |
| A feature is marked Planned | Select Ask for this on its banner |
| A word you do not know | Glossary |
| Common questions | FAQ |
Company details
| Company | SAAS SEO AGENCY LLC |
| Phone | +1 (747) 365-5431 |
| [email protected] |